Actionable feedback from the front line
In Product Updates by Brooke Royston | January 22, 2019 ∙ 2 min read
Do you ever hear about issues long after the fact? Are your employees wary of providing honest feedback to management? Does morale seem down at times, but you don’t know why?
Shift Feedback is your answer.
Timely, actionable insights
You can now collect feedback from your front line staff to resolve issues as they occur and gain valuable insights. Are staffing levels too low? How well are your teams communicating? What about team morale? Your front line staff are the best people to ask.
A tool for Employee Engagement
Actively seeking ways to improve your company culture and employee engagement before problems develop is one characteristic that differentiates a good culture from a great culture – W, Craige
Through continuous feedback, Managers can identify potential engagement issues before they escalate, and always be on the lookout for ways to improve company culture for a happier, more productive workforce.
How Shift Feedback works
- Once a week after a shift, employees will be prompted to provide feedback on that shift.
- They will select from a predefined list of topics to express what went well, and what didn’t go well.
- Managers and Admins receive a summary email with feedback from teams they manage.
Feedback from employees will be anonymous. The anonymity is important in making employees feel safe and comfortable providing honest feedback – employees will more likely to provide constructive criticism on business operations and say what they’re truly feel.
How to get Shift Feedback
Shift Feedback is a powerup Admins can turn on at any time. Turn on the Shift Feedback powerup or learn more about the feature on our help guide.